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Legal Terms Before You Open Your Account

Our Legal page puts account rules, privacy handling, cookie use, payment records, and eligibility wording in one place before you open an account.

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CONTACT ROUTES

Three Legal Contact Paths

Legal questions need a channel that leaves a clear trail, so we keep contact routes tied to your account where possible. Use live chat for quick routing, email for document requests, or the account message centre when your request concerns personal data, wallet records, or access status. We may ask for your registered phone number and recent QRIS or DANA reference to match the request safely.

Team online

Live chat routing

Use live chat from 09:00 to 23:00 WIB and choose Legal or Account when asked for the reason. Our team records the request number, then sends longer matters to the relevant desk.

Email record desk

Send legal requests to [email protected] with your registered phone number, account name, and a short subject. Attach only needed files, such as a QRIS receipt screenshot, so we can reduce extra data exposure.

Account message centre

Inside your account, open Profile then Messages to send a linked request. This path helps us confirm ownership without asking you to repeat wallet details from DANA, OVO, GoPay, or QRIS.

DATA CONTROLS

Six Controls Behind Your Legal Rights

We handle legal duties through named account steps, not vague promises. Your login, payment references, cookie choices, and support messages sit in separate records so requests can be checked without exposing more…

Account data handling

We collect the account name, phone number, login details, and wallet references needed to run your account. Extra data is requested only when a legal check, ownership issue, or payment dispute requires it.

Cookie choices

Cookies help remember sessions, language, and security checks. On Android Chrome, open Settings, Site settings, then Cookies to change browser behaviour; on iPhone Safari, use Settings, Safari, then Advanced.

Security checks

Password changes, new-device logins, and unusual wallet activity may trigger extra checks. Open Profile, Security, then Password if you need to update access before sending a legal or data request.

Payment record retention

DANA, OVO, GoPay, and QRIS references may be kept with timestamps, amounts, and account IDs. These records help us answer disputes, verify ownership, and meet record duties where local law permits access.

Correction requests

If your phone number, account name, or wallet reference is wrong, contact us before making further transactions. We may ask for a recent receipt and account login proof before changing stored details.

Closure and records

If you ask to close your account, we restrict access after ownership checks. Some records may remain for dispute handling, payment tracing, security logs, and legal duties that apply after closure.

Seven Legal Questions We Hear Often

These answers focus on the legal terms that affect your account, data, access, and payment records. They are written for Indonesia access contexts and should be read with the current wording on this page. If your case involves a document, wallet receipt, device change, or account ownership issue, contact us through a linked channel so we can trace the request properly.

You may open an account only where local law permits access. We may refuse, suspend, or close access when eligibility, identity checks, location rules, duplicate accounts, or payment ownership cannot be verified.

Your payment record is tied to your account ID, timestamp, amount, and wallet reference. These details help confirm deposits, withdrawals, refund checks, and disputes under the account terms you accept at sign-up.

Yes. Send the request through Profile then Messages, or email [email protected]. We may ask for your registered phone number and a recent payment reference before changing account data.

Cookies support login sessions, security checks, and preference storage. You can change browser settings on your device, but blocking some cookies may require extra verification when you return to your account.

Retention depends on dispute handling, wallet tracing, account security, and legal duties. We keep only what is needed for those purposes, then restrict or remove records when they are no longer required.

Change your password through Profile, Security, then Password, and contact live chat between 09:00 and 23:00 WIB. Include the last login time and any DANA, OVO, GoPay, or QRIS activity you question.

Email [email protected] or use the account message centre for a linked request. Include your registered phone number, account name, request reason, and only the documents needed to verify the matter.

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