Reference

Privacy Policy For Your gatotwin Account

Privacy controls for DANA, OVO, GoPay, QRIS receipts, device sessions, and game-session logs sit inside your account area, so you can open an account with clearer control from…

DANA data contextOVO receipt checksGoPay account matchingQRIS payment recordsAccount privacy request
gatotwin Privacy Policy For Your gatotwin Account
CONTACT ROUTES

Three Ways To Ask About Privacy

Privacy questions should reach the team that can see account history and request status, not a public comment box. Use live chat, email, or WhatsApp from your signed-in account when possible. We may ask for your registered email, phone number, and a masked payment receipt before we change, export, or restrict data tied to your profile.

Team online

Live chat

Message us from the account menu between 09:00 and 02:00 WIB. Choose Privacy Request so the chat includes your account ID, device type, and the page where the data question started.

Email privacy desk

Send privacy requests to [email protected] with your registered email and the last four digits of the payment reference. Do not send full wallet screenshots unless we ask for a masked copy.

WhatsApp account help

Use the WhatsApp link inside your profile if you cannot sign in. We will verify your phone number, recent login device, and one recent DANA, OVO, GoPay, or QRIS reference before discussing data.

DATA CONTROLS

Six Privacy Controls We Operate

We keep privacy work close to account operations because wallet checks, session logs, and support messages often touch the same profile.

Account data collection

We collect the details needed to create and maintain your account, including username, phone number, email, password hash, and login timestamps. We use them for sign-in, account recovery, and privacy request handling.

Payment record handling

DANA, OVO, GoPay, and QRIS records are stored as transaction references, amounts, time stamps, and status labels. We use those details to match deposits, verify withdrawals, and answer wallet privacy questions.

Cookie choices

Cookies help keep you signed in, remember language settings, and detect repeated failed logins. You can clear browser cookies from your phone settings, but we may ask you to sign in again afterward.

Device security

Go to Account > Security > Active sessions to see recent device access and remove sessions you do not recognise. We log IP address, browser type, and time so account support can investigate.

Game session records

When you open Andar Bahar, Aviator, Fishing God, or Bingo, we record session time, room ID, and balance changes. These records help resolve disputes and keep account statements consistent.

Retention and changes

We keep account and payment records only as long as needed for service, security, dispute handling, and legal duties. Use Account > Profile > Privacy Request to ask for correction, export, or deletion where allowed.

Common Privacy Questions Answered Clearly

The questions below focus on account data, payment records, cookies, device access, and how to contact us. If your question involves a specific wallet transfer or login issue, include the date, payment rail, and device used so we can trace the right record without exposing more data than needed.

We collect the details needed to run your account: username, email, phone number, password hash, login timestamps, device data, and wallet references. We also record session activity when you enter game rooms or request support.

No. We store transaction references, amounts, time stamps, and status data for matching and verification. Your full wallet login credentials stay with the payment provider, not inside our account system.

Open Account > Profile > Privacy Request and choose access, correction, export, or deletion. We may verify your registered email, phone number, and a masked payment reference before releasing or changing account data.

Device and IP logs help us spot unusual sign-ins, protect your wallet flow, and investigate account disputes. You can view recent access from Account > Security > Active sessions and remove sessions you do not recognise.

We keep records for the time needed to operate your account, handle disputes, support withdrawals, and meet legal duties. Some deleted accounts may still have limited payment records retained where rules require it.

Use live chat from 09:00 to 02:00 WIB, email [email protected], or the WhatsApp link inside your profile. Start with your registered email and avoid sending unmasked wallet screenshots.

Yes. Cookies keep your sign-in session active, remember language settings, and help detect repeated failed logins. If you clear cookies on your phone, you may need to sign in again and verify your device.